Employment Opportunities

Location Manager I (Operations)

 Location:Houston

The Location Manager position will be responsible for the supervision and coordination of the Rental and Service functions at his/her location, ensuring the availability and delivery of vehicles to customers. The Location Manager will also be responsible for all customer service and customer relations aspects at their particular location as defined by the Operations Manager.

The Location Manager must be experienced in:

  • Directing all operational activities of the location, including the inventory, service and availability of vehicles for rental.
  • Coordinate all data flow between the Service and Rental Counter.
  • Review and update availability/requirement reports to assure that units will be ready when necessary.
  • Establish and maintain the delivery schedule for all vehicles for approved delivery/pickup corporate customers.
  • Supervise and monitor follow-up on overdue vehicles.
  • Review all closed and open rental agreements.  Prepare the Daily Business Reports (DBRs).
  • Plan and oversee the training activities for customer service. 
  • Plan and oversee the training activities for Service personnel to assure proper preparation of vehicles and preventative maintenance procedures.
  • Enforce compliance to all company policies and procedures by all personnel reporting directly to him/her; perform periodic evaluations on these same individuals.
Knowledge, Skills and Abilities:
  • Strong organizational and time management skills.
  • Ability to communicate well at all levels.
  • Ability to work independently and as part of a team.
Qualifications:
    • Minimum 2 years rental operations experience

 Or

  • Minimum 3 years General management experience

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Customer Service Representative

Location:Houston

The Customer Service Representative position will be responsible for renting vehicles to qualified customers, inspecting returned vehicles and preparing rental contracts.

Duties and Responsibilities

  • Rent vehicles to clients in compliance with the company’s written policies and procedures.
  • Answer the telephone and greet customers promptly and courteously.
  • Take reservations and prepare rental agreements using the computerized rental system.
  • Qualify customers by assuring a valid driver’s license and credit card.
  • Inspect returned vehicles for obvious problems or signs of accidents.
  • Prepare accident reports when required and collect accident reports from customers for filing.
  • Coordinate customer vehicle requirements and requests with the Make-Ready Department.
  • Perform duties as assigned by the Rental Supervisor and/or Location Manager.
  • Keep the physical and electronic filing of reports, contracts and other documentation current and organized.
  • Maintain a log of vehicles rented to “walk-in” customers to aid in the planning and coordination with the Make-Ready Department.
  • Follow up on overdue vehicles in a prompt manner.
  • Bill commercial customers when directed by the Rental Supervisor.
  • Reconcile the cash drawer on a daily basis.

Knowledge, Skills and Abilities

  • A working and in-depth knowledge of the many different facets of the rental process.
  • Ability to communicate clearly, effectively, and friendly on the telephone and in person.
  • Ability to treat customers with respect, tact, and diplomacy at all times, but especially when the customer has a dispute, legitimate or otherwise.
  • Willingness to comply with and adhere to, the Rental Procedures, as set down by the management of PV Rentals, LLC.
  • The patience and fortitude that is required to learn about and work with, a computerized rental system.
  • Ability to work independently and as part of a team.

Qualifications:

  • Minimum 3 years experience.
  • Additional qualification(s)

Additional Information

Type: Full-time

Function: Sales/Customer Service

Industry: Vehicle Rental, Leasing & Sales

Reports to: Rental Supervisor

Compensation: Salary commensurate with experience

 Apply Now